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The POTAIN Spare Parts department
The POTAIN Spare Parts department possesses numerous advantages:
- A manufacturing plant which is entirely devoted to spare parts, which makes standard replacement parts and structure components
- A distribution centre located at a crossroads between motorways which processes and dispatches international orders received during the day, in the evening of the same day
- Flexible and resourceful, the units each day send off 700 orders to addresses throughout the whole world
- 12,000 references in stock: availability and resourcefulness are the major features which are the strength in the Potain Spare Parts department
- With an efficient rate of service, the Potain Spare Parts department can claim that it disposes of an efficient customer service
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The organization of the DISTRIBUTION CENTRE for spare parts is based on 4 departments:
- Logistics whose main mission is to supply customers under the best possible conditions, whilst still complying with delivery times
- Technical information whose product expertise makes it possible:
- to provide technical assistance to the sales departments (and customers?)
- to give advice while proposing alternative products
- to standardize the references
- Management control for running the unit
- Marketing for market and product analysis
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